Frequently Asked Questions

Everything you need to know about Freewell products, shipping, and support.

What kind of warranty do Freewell products carry?

All Freewell gear comes with a standard 1-year limited warranty against manufacturing defects. We also offer a Limited Lifetime Warranty on our premium optical glass filters to ensure professional-grade reliability.

How long does international shipping take?

We ship globally. Orders typically process within 24-48 hours. Standard international shipping usually takes 7-15 business days, while expedited options are available at checkout for faster delivery.

Are Freewell filters compatible with my specific drone or camera model?

Our filters are precision-engineered for specific models. Please check the 'Compatibility' section on the product page or use our search bar to find the exact match for your DJI, Autel, Sony, or GoPro device.

What is your return policy for electronic accessories?

We offer a 30-day return policy for items in their original, unopened packaging. If you experience a technical issue, please contact our support team for troubleshooting or a warranty claim.

How do I track my order?

Once your order ships, you will receive an email notification with a tracking number and a link to our tracking portal where you can monitor your shipment's progress in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and processed through secure payment gateways.